Here are the most common reasons why you may not have been able to add a custom token address:
The address is not an actual token smart contract. For example, the addresses of a wallet, a dApp, or non-fungible token (NFT) will not load properly.
The address is from an unsupported blockchain. Matcha currently supports Ethereum, Binance Smart Chain, and Polygon.
The token is not supported due to legal restrictions.
If none of the reasons above apply and you're still having an issue adding a custom token, please reach out to our support team via the chat widget.