Here are the most common reasons why you may not have been able to add a custom token address:

  • The address is missing digits. Be sure to double-check that the complete token address was entered.
  • The address is not an actual token smart contract. For example, the addresses of a wallet, a dApp, or non-fungible token (NFT) will not load properly.
  • The address is from a non-Ethereum blockchain.
  • The token is not supported due to legal restrictions.

If none of the reasons above apply and you're still having an issue adding a custom token, please reach out to our support team via the chat widget.

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